Artesians Avenue

At Artesians Avenue, customer satisfaction is important to us. As many of our products are handcrafted and customized, the following policy applies to cancellations and refunds.

Order Cancellation

Orders may be canceled within 24 hours of order confirmation, provided that production has not yet started. Once the production or customization process has begun, cancellations may not be accepted.

Customized & Made-to-Order Products

All customized, made-to-order, or bespoke products are non-cancellable and non-refundable once production has started, due to the personalized nature of the work.

Refunds

If a cancellation is approved, any eligible refund will be processed after deducting applicable administrative or processing charges. Refunds will be issued using the original payment method and may take 7–14 business days to reflect.

Damaged or Incorrect Products

In the rare event that a product arrives damaged or incorrect, customers must notify Artesians Avenue within 24 hours of delivery with supporting photos or documentation. We will assess the issue and offer a suitable resolution, which may include replacement or partial refund, at our discretion.

Shipping & Handling Fees

Shipping, handling, and customs charges are non-refundable, unless the issue is caused by an error on our part.

Order Modifications

Requests for changes after order confirmation are subject to approval and may incur additional charges depending on production status.

Policy Updates

Artesians Avenue reserves the right to modify this policy at any time. Updates will be effective immediately upon posting.

Contact Us

For cancellation or refund-related inquiries, please contact Artesians Avenue directly.